Customer Care Center - CORE

CCC Core Team Dinner @ Kyo Hachi

Like what we always say...when a door closes..a window opens. It was in mid of October last year when I decided to join the company I am with now. To be honest, I have not heard of the company until the day I was interviewed (shame on me right?) Little did I know that accepting the offer to handle a pool of technical reps and become a part of an inhouse call center is not as boring as I perceived it to be. Of course I have my 1st impressions and most of them were negated.

The production area is only a bit larger than the pantry of Roxas DC. No kidding! The stations seemed dull compared to the colorful pods of TeleTech. I am so used to the buzz of reps on the phones across a production of almost 1000 seats but this time around the room seemed quiet..to the point of tranquility. It was a totally different atmosphere. Not to mention, the hypercritical eyes following me. I am aware of the stir it created when the management decided to hire team leaders externally. I perfectly understand how they feel... I would feel the same if it happened to me. I know I am under discriminating eyes. There was a need to prove what I am made of. c',)

I remembered being introduced to Xyra and Linet, our QA analysts. Mervin, Loie and Gay from the Work Force Management team. Ryan (Order Admin Team Lead), Mavic and John (Business Systems Team Leads) and Tine one of my co-TLs for the Consumer Team. Dexter, who turned out to be my manager was busy on the phone at that time. He was talking to Brent to which I learned later was the CCC Director based in West Kingston.

They were all pleasant. I was a week early than my batch. I got to sit down with Xy and learn on the basics of how calls are being evaluated. I met a few familiar faces as well. Reps that came from TeleTech. Over all it was a nice welcome. I was eager to know more about the product and the processes. I guess I found a new home.. well see.

TeleTech - este solía ser mi casa

People hate change. Especially if it means that one must be uprooted from his/her comfort zone. I had to go through that change in July of last year. I left TeleTech were I have worked for 3years. To some of us it might just be another phase..and I do agree but there is more to it than meets the eye. TeleTech was my home and the people I worked with was my family. I have worked and served the company with great passion. I have honed my management skills through programs they unselfishly provided. Above all, I gained friends..developed die-hard friendships.

I owe everything to all the people who have shared their wisdom with me. For mentors who allowed me to pick their brains. For my team who not only trusted me to lead them but treated me with respect. Leaving the company meant...not being with them every single day. Saying goodbye to activities we used to do together..midnight coffees, birthday pizzas, sunrise beer and fight for appraisals. I will surely miss my team.

But I did what I had to do. There are some decisions that are hard to make and this is one of the toughest. Oh well...someone's gotta pay the bills right? July 10,2008.. I left my beloved TeleTech Roxas.

TeleTech - Roxas Delivery Center

To the FASC Management team - Thank you

To the FASC-Admin team - till we meet again my abnormal children!

To the FASC - Scheduling team - hang in there...

To the FASC SMEs - Thank you for being there for me and my whole team every step of the way.

To Bonnie Arend.. no goodbyes.. only tata for now.

United Airlines - Flight Attendant Service Center
Non-Operations Scheduling Team - Wave 1.0

oatmeal..salad and the 30 Day Weight Loss Challenge

We call it the "30-day Weight Loss, Tuck your Tummy Challenge". This challenge was the brainchild of one of my co-TLs, Mavic. If you have read my recent posts.. the CCC has been attacked by the lifestyle curse since 2009 kicked off. In an effort to save our sorry asses from this unfortunate phenomenon, we decided to make dieting fun and at the same time, police each others diet.

Here's the guidelines for the 30-day Lose Weight Challenge..

• Everyone should create a diet profile (see image), with your present weight in pounds.

• You can use any diet program that would work for you.
• You can exercise, go to the gym if you want.
• You are not allowed to take any diet pill!
• You should update your profile, to record your weekly weight loss (using the same scale on your first weigh-in)

Here's the catch, the participant with the biggest weight-loss in 30 days will get a prize... A relaxing spa and a sumptuous meal sponsored by the losing participants! This is a win-win situation, don't yah think? *winks*

A lot of reps, Team Leaders and support group members signed up for the challenge. Needless to say, I am part of this challenge as well. I am now into veggies and oatmeal diet. Although I still get tempted to eat "regular" meals. It's quite fulfilling to know that I could handle the diet for the most part of it. One of our Quality Analyst offered a copy of "HIPHOP ABS". Admittedly, the exercise part of the deal is my weak spot. I am not into sports or the like. But hell! I'd try to work around that just to achieve my goal. This drill is not new to me...tried it a couple of times in my lifetime. I did it once but never got to maintain it.

We had our official weight in today, of course I am not inclide to blogging my exact weight but believe me, I am worth two persons! Wish me luck..